How To Book a Car
Login Screen
When you go to the online booking page you will first be presented with a login page as shown below.
You should login with the username and password given to you in the email that you received accepting your application to use the service (note the username and password are in lowercase letters).
Booking Screen
After logging in you will be presented with the following screen (note the screen below has been filled in).
Pickup Date and Time
You can change the pickup date and time to suite your booking or if you do not adjust these fields the car will be booked straight away.
Pickup Address
Put your house number in first, and then type your address. As you type the address you should see a list of matching addresses appear below. You can continue to type or select the correct address from the list (please choose the correct LS area).
Destination
You can leave this field "AS DIRECTED" if you wish or you can type in the address you wish to travel to. For example if you are travelling to Leeds City, type in city and as you type a list of options in the city will be presented. We only need a general idea of the destination. For Headingley as you type Headingly it will give options for Headingley and so on for each area of Leeds.
Other Information
This may include front door, back door carrying a dog, cat, postcode, etc.
Telephone Number
It is always wise to leave contact details.
After booking a job you will see a confirmation screen, similar to the one below.
Cancel a Job
This can only be done online if the car has not been dispatched. Click on Job Status, you will be presented with the following screen.
Enter the booking reference and click check status. After cancelling a job the status will be displayed in the lefthand column, as shown below.
Job History
This shows you the history of any jobs you have booked.
Default Jobs
You can set up your own default jobs if you book from several different locations (i.e. home, work, gym, etc.). Just click on default job and name the job from it's location for example job-name = home, then fill out your home details and a regular destination if you wish. Fill out the name and phone number field then save this job. This will then appear in the default job field when you make a booking so you can simply choose that job and book without filling in the fields every time.
My Profile
From here you can reset your password, change your email, address and set your permanent default job.
Live Job Status
15 minutes before your journey time or in the case of an imidiate booking a live indication will appear on the screen. When this changes to dispatched from booked you will know your car is on route to your pickup location, your telephone will ring twice 2 minutes prior to the driver arriving.
Trouble Shooting
If your address does not appear when you type please email details of your address to amber.customserv@btconnect.com and we will add it to our database.
Please also email any other queries or suggestions to amber.customserv@btconnect.com.
|
